How do I request a repair?

Our Warranty team handles all of our repair requests. Whether you have purchased directly from our website or one of our retailers, our Warranty team will manage your repair requests. To request a repair for your KROKO product, please contact us, and our Warranty Department will be in touch.

 

How do I request a spare part?

Our Warranty team handles all of our spare part requests. Whether you have purchased directly from our website or one of our retailers, our Warranty team will manage your repair requests. To request a spare part for your KROKO product, please contact us, and our Warranty Department will be in touch.

My product has a fault. What’s next?

If you believe your product is subject to a defect, please either return it to the retailer from whom it was purchased and seek their assistance or contact KROKO directly. Once we have the necessary information, we will be able to advise you further.

 

My product has been accidentally damaged, what should I do?

If your product was accidentally damaged, please contact KROKO directly. Once we have the necessary information, we will be able to advise you further.

I’ve broken a buckle or other similar part. Can I get a replacement?

In order to get a replacement, please contact KROKO directly.

Please include the following information when making your request:

  • A photo of the broken buckle or other similar parts;
  • The width of the webbing that the buckle or a part sits on (in millimeters);
  • Is the buckle sewn into place, or can a replacement be threaded onto the existing webbing?
  • The address the replacement should be posted to

We will then be able to process your request.

 

How quickly will you reply to my email?

We’re striving to reply to all emails and requests within 72 hours of receipt; however, occasionally, this may take a little longer. If you have not heard from us within five (5) working days of sending your email or submitting a claim form, please check your ‘Junk’ folder, and if you have not received a reply, resend your email to info@krokotactical.com.

 

Who pays shipping to our Warranty Department?

You will cover the initial cost of sending the pack to us. We are unable to provide a Freepost address or pre-paid return label.

 

Can I return an item to one of your dealer’s store if purchased online?

If you have purchased from our website, then the item(s) must be returned by post to us.